Customer Support

To verify your account, please go to your account settings and upload a clear photo of your government-issued ID and a recent utility bill or bank statement showing your name and address. Verification typically takes 1-2 business days.

Withdrawals may be pending for several reasons: 1) First-time withdrawals require manual review (24-48 hours), 2) Large withdrawals may need additional verification, 3) If you have active bonuses, wagering requirements must be met. Check your account notifications for specific details about your withdrawal.

You can set deposit limits in your account settings under "Responsible Gaming." Choose between daily, weekly, or monthly limits. Once set, these limits cannot be increased for the chosen time period. Contact support if you need to discuss permanent limits.

In the rare event of a game crash during play, our system automatically saves the game state. If you were unable to cash out, your bet will be refunded within 1 hour. If you cashed out but didn't receive funds, the correct amount will be credited automatically after system recovery.